Business ICT

Every Support Package Includes:

NO Minimum Contracts!PLANTILLA TRABAJO FREEPIK

  • Telephone, Online and Email Ticketing System
  • Server, PC and Backup Monitoring
  • Anti-Virus updates
  • Windows Critical and Security Updates
  • Remote Support Connectivity to Your Systems
  • Access to Support Engineers via Phone or Email
  • Purchasing Advice and Project Quotations

IT Health checks:

One of our I.T. Consultants will come and see you and your offices. We’ll ask you a few questions (don’t worry, they are not too technical) and take a good look around your network infrastructure (including your router, firewall, network switches and wireless), your servers and at your desktop computers. There is a long check-list that we run through looking at all kinds of things from the speed of your network to how old your systems are, what kind of Anti-virus protection you have to how your email works.

You’ll then get a full written report and a follow up consultation to discuss the report and any queries you have.

Compare Our 3 Plans:

Service

Support Basic

Support Standard

Support Premium

Server, PC and backup monitoring

 Yes

Yes

Yes

Windows critical and security

 Yes

Yes

Yes

Anti-virus updates

 Yes

Yes

Yes

Maintenance Night

 Yes

Yes

Yes

Access to the Service Desk Support Pages

 Yes

Yes

Yes

Talk-to-a-technician response

Yes

Yes

Yes

Purchasing advice and quotation

Yes

Yes

Yes

Discounted hourly rates

Yes

Yes

Yes

Monitoring problems fixed

Yes

Yes

Extended service level agreement

Yes

Yes

Third-party supplier liaison

Yes

Yes

PC health check & malware clean-up

Yes

Yes

Support of printers and network equipment

Yes

Yes

Quarterly account manager visit

Yes

Emergency on-site support

Yes

Server hardware support

Yes

Disaster Recovery Server Rebuild

Yes